FAQ

How to order?

1.Log in or Register an account on our website
2. Search items through the search bar or Choose products in the classification
3. Add Items To Cart
4. Proceed To Checkout
5. Place Order

Can I change my order information?

You can change the product information before we making the order and you can change the shipping information before paying the order.

When will my order be delivered?

• Standard Order: It will take 5-7 working days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 8-12 working days to produce your wigs.
• Monofilament wigs Order: It will take 15-20 working days to produce your wigs.
• Full Lace Wigs Order: It will take 12-15 working days to produce your wigs.

Can I place rush orders at my desired time?

Yes, if your desired time is reasonable, we can do it for you. But you need to pay the rush order fee when you choose expedited service.

How do I check my order status?

We will send the tracking number to you by an e-mail when the item was dispatched.

Is the picture on your website exactly the same as what I will receive?

Generally speaking, yes, it is, the wig you receive will be 98% match as what you see on the internet. But due to the press of the delivery, some items may be a little different, the color may vary by different computer monitors, but they are not the quality issues.If these happens, please use a comb and hairspray to maintain it, thanks for your cooperation.

How to find my size or length?

We have size chart on each product page and the bottom of the page, please refer to it before you place the order.

How to find my color?

Both the bottom of our website and the product page shows the color guide. You can have a look before you place the order.

Which style is best for me?

Wigs and hairpieces should compliment the shape of your face. If you are not sure about which wig style will be most flattering on you, use the following suggestions as a guide to find a wig that works with your face shape. At DIYWIGS.co.uk, we show seven different face shapes, diamond, heart, oblong, oval, pear, round, and square, and what wig styles are most appropriate for those face shapes. To determine your face shape, look into a mirror and pull your hair back. Compare your face shape to our illustrations.

What is the difference between human hair and synthetic hair?

Human hair: more versatility(can be heat styled and colored),longer durability and custom-styling. The most desirable form, Remy hair, has been cut from a person’s real hair, as opposed to residual hair that has fallen or been brushed off. Synthetic: easy to maintain(wash and wear), cheaper than human hair, easy to style and hold its shape. However, it has limitations not found in real hair that range from heating and styling to texture matching. Choosing between a human hair wig and a synthetic hair is more of personal preference. For example, a person look for a wig they plan on wearing everyday and that they can heat-style themselves, they would choose a human hair wig whereas a person looking for a wig that is easy to maintain and cheaper may choose a synthetic hair.